Work Experience

Dedicated Desktop Support | [CU Boulder]

Apr 2019 - Present

Experience Troubleshooting both Mac (jamf) and PC (active directory)
Management of computer systems in a Microsoft Active Directory environment, including Group Policy Objects, print management, Microsoft autopilot/intune, MECM
Management of iOS devices and Macintosh computers in a JAMF environment including app deployment, printer deployment, kiosk deployment, encryption
Strong customer service ethos through prompt and professional interaction
Managing stocks of equipment, consumables, and other supplies
Ability to fix, diagnose, and solve workstation hardware/software problems.
Experience working with ticketing systems (ServiceNow)

Level 1 Support Enginner | [Frantic LLC]

May 2018 - Aug 2018

Experience working with ticketing systems (Request Tracker)
Experience in creating and maintain technical documentation and how to`s
Experience with offsite installing, updating, and troubleshooting Windows 7,8,10, Mac OS, as well as desktop/laptop software and hardware
Versed in various remote desktop software (ZOHO technical, Bomgar)
Experience with installing and supporting network-based printers & copiers
Worked cohesively with level 2 support and up to resolve any technical problems
Provided telephone and email support to clients/end users on hardware/software/network related issues, questions, and usage.

Field Technician | [Frantic LLC]

June 2016 - Aug 2016, May 2017 - Aug 2017

Assisted level 2 and 3 helpdesk support by being on location eyes and ears for clients
Acted as daily onsite support for clients
Experience with troubleshooting onsite networks, printers, workstations, VOIP phones, etc…
Deployed Apple MDM to manage ~60 iPads in a school environment

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Jethro Brad Darroux